1. Registration and Username / Password
1.1. Once you have submitted your order to us, we will email you to confirm acceptance, at which point the contract between you and us will be formed. We may retain a copy of the contract details for our own records. If we cannot accept your order, we will inform you by email. This may be because, for example (i) there has been a pricing error (see section 3) (ii) you failed to provide required information (see section 1.3) (iii) you have tried to order a pass package which is not available in your territory or for which you are otherwise not eligible (see section 11.5) (iv) there has been an error in your initial payment of the pass fee or (v) we have been affected by a recent unforeseen event which means GoGoSport cannot be made available in whole or part.
1.2. You are solely resident in the correct territory for your chosen pass package. Please note content included in some pass packages is only available in certain territories due to rights restrictions. Change to the territory in which you are located may affect availability of certain content; and the information which you provide is true, accurate and complete in all respects at that time. You must also notify us immediately of any changes to your information during your pass by either updating the details in the My Profile page of the Site or emailing gogosport.live@gmail.com. As above, changes to your located territory may affect content access.
1.3. If we find that you have provided incorrect or inadequate information, your order may not be accepted and/or we may ask you to provide the correct and complete information. If you still fail to do so within a reasonable time, we may reject your order or end the contract (in the case of your error being uncovered after we have already accepted your order – see section 8). We will not be responsible for delay or failure in providing you access to all or part of GoGoSport, if this is caused by you failing to provide us with the information needed and/or updating us of material changes to your information
1.4. On registration you will be required to enter a user name and password. You must keep the password secure and not disclose it to any other person. Your right to use GoGoSport is personal to you and is limited to viewing on one device at any time. If your password becomes known by a third party, you must immediately change your password by logging into the “My Profile” section of GoGoSport. We are not liable for any loss or damage arising from your failure to comply with this obligation.
2. Use of the Service
2.1. We provide you with access to various types of digital content within GoGoSport, as set out for the pass package you selected on your order. This may include, for example, audio/video coverage of events, statistics, photo galleries and/or video streaming of interviews and highlights. Your access is not exclusive (others can access the content too), may be suspended and/or terminated in accordance with these Terms, and may depend on the territory in which you are located or other applicable eligibility criteria set out in the order process.
2.2. GoGoSport is a content access service only. We are not providing, and are not responsible for any problems caused by your computer hardware, computer operating systems, internet connection or other software installed on your computer (and/or any traders you engage with in respect of such resources).
2.3. GoGoSport has not been developed to meet your individual needs. Please check that facilities and functions of GoGoSport (as described on the Site) meet your requirements.
2.5. In order to access and use our service, you will need to provide all necessary equipment including a computer and network/telephone connection. Access to the internet with you being responsible for any service fees associated with such access on both WIFI or mobile data. You will require a Wi-Fi or broadband internet connection (DSL/cable or higher) with a minimum download speed of at least 1.2mbps with latency not exceeding 100ms for SD video and 4mbps with latency not exceeding 50ms for HD video. Quality and accessibility of live video streaming on GPRS, 3G or LTE cannot be guaranteed. 4G/ 5G may provide a good viewing experience, but may incur costs associated with its use.
2.6. For use of GoGoSport your device needs to comply with the following minimum system requirements (this may be updated occasionally, for which see section 3 below):
2.6.1. Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks;
2.6.2. Memory: 2GB (1GB for netbooks) 128MB of graphics memory;
2.6.3. Operating Systems: Windows 8.1 or later, Mac 9+
2.6.4. In order to access and use our service, your device needs to comply with the following minimum system requirements (this may be updated occasionally, for which see section changes and updates section). Minimum requirements: Browsers: latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome and Safari; 512MB of RAM (1GB of RAM recommended for netbooks). Internet Explorer and Opera is not supported and cannot be used in line with our service.
2.6.5. Mobiles & Tablets: Operating System: Android 6+, iOS 9+
2.7. You must not (nor authorize or permit any other person to):
2.7.1. Use GoGoSport contrary to this contract, including use for any unlawful purpose contrary to any applicable laws and regulations, including in the country from which you have accessed GoGoSport;
2.7.2. Use GoGoSport other than for private and domestic purposes. Under no circumstances must GoGoSport nor any content be accessed or used for commercial or business purposes, without our prior written consent;
2.7.3. Transmit any computer viruses or any other disruptive or harmful contaminants through GoGoSport or the technology on which they rely;
2.7.4. Use GoGoSport in a way that may cause it and/or any equipment used by us (or our technology partners appointed to help provide GoGoSport to be interrupted, damaged, rendered less efficient or impaired, nor try to gain unauthorized access to any of the systems through which GoGoSport is delivered;.
2.7.5. Store your password anywhere on a computer in plain text;
2.7.6. Use GoGoSport in any manner which violates or infringes the rights of any person, firm or company (including, amongst other things, rights of intellectual property, confidentiality or privacy);
2.7.7. Forward, record, copy, reproduce, store, transfer, modify, post, distribute or publish any of the content of GoGoSport without our prior written permission (unless otherwise specifically permitted by law);
2.7.8. Sell, assign, transfer or delegate all or any of your rights and obligations in this contract to another person or organization, or share use of or access to your GoGoSport account or any content contained or accessed within it;
2.7.9. Alter, disassemble, decompile or reverse engineer any part of GoGoSport; or
2.7.10. Access, view or use GoGoSport in circumstances where members of the public can view the content accessible via your account (whether simultaneously or not) or authorize any other person to do so.
2.7.11. You must not (nor authorize or permit any other person to): Use a VPN (Virtual Private Network) service or similar to mask or otherwise hide your location for the purposes of watching content in a country or territory where it is blocked for rights reasons.
3. Changes & Updates
3.1. We may change GoGoSport and/or these Terms without giving you notice in order to:
3.1.1. Reflect changes in relevant laws or regulatory requirements;
3.1.2. Implement minor or emergency technical adjustments, for example to address a security threat;
3.1.3. Alter or improve the presentation of the user interface, or increase functionality (where this does not increase the price payable by you for your current pass period);
3.1.4. Implement and reflect planned changes we have prominently and specifically drawn to your attention when or before you submitted your order;
3.1.5. Implement other minor changes which would not reasonably be likely to cause you a material detriment in your use of GoGoSport nor increase the price payable by you in your current pass, or which we reasonably believe to be for the benefit of users.
3.2. For more significant planned changes to GoGoSport and/or these Terms & Conditions, you will be provided with reasonable notice of the planned change. For example, this may include:
3.2.1. removal of outdated or redundant features from GoGoSport or
3.2.2. detrimental changes to the nature of or locations in which certain types of content relevant to your GoGoSport pass are available.
3.2.3. After receiving such notice, you may then contact us before the change is implemented to end your pass if you do not wish to be bound by the change, in which case your pass will end at the expiry of your current pass period and you will receive a refund for any outstanding period of your pass for which you have already paid. If you do not contact us to unsubscribe before the change is implemented, you will be deemed to have agreed to the change.
3.3. We may update the underlying software relating to GoGoSport or require you to implement updates from time to time to continue accessing GoGoSport. For example, as time goes on you may need to ensure your system remains compatible with technical requirements (see section 2).
3.4. If any change to these Terms or changes carried out in accordance with them is found invalid, void or for any reason unenforceable, only that change will be disregarded and it will not affect the validity and enforceability of any remaining changes or Terms.
4. Payment
4.1. You must pay the pass fee applicable to the time period you have subscribed for (“Pass Period”), in accordance with the fee plan notified to you at the time of registration and confirmed in our acceptance email sent to you (the “Fee”).
4.2. Except in the case of obvious error the Fee is as set out on the Site at the time of your application for a GoGoSport pass. If we accept and process your order where a price error is obvious and unmistakable and could reasonably have been recognised as such by you, we may end the contract and refund you any sums paid.
4.3. Unless otherwise stated, all Fees are inclusive of VAT or other similar sales tax in your territory. If the rate of VAT or similar sales tax in your territory changes between your order date and the end of the Pass Period, we will adjust the rate on subsequent instalments of the Fee outstanding on your payment plan.
4.4. You are responsible for any other additional local taxes or duties applicable to the territory in which you reside or otherwise access GoGoSport from.
4.5. All payments are in the currency outlined on the platform at point of purchase, unless we have expressly set out an alternative currency by which you may pay in the order process. We cannot accept payment in currencies other than those expressly noted at the time you submit your order.
4.6. You may pay the Fee in a number of ways:
4.6.1. Credit/Debit card. The Fee will be automatically billed against the credit/debit card number that you provide in the registration form. Payment may be made by any of the following credit, debit or prepaid cards: Visa, MasterCard or American Express.
4.7. We do not accept any responsibility for payments which are not received by us or accepted by your bank, other than where directly due to our fault.
5. Cancellation and Refunds – Please read carefully
5.1. By submitting your order, you have opted to receive your pass benefits immediately and waived your right to cancel. You will not therefore be entitled to cancel the contract or have any fourteen (14) day ‘cooling off’ period in law, nor receive a refund of the Fee. This does not affect any other rights you may have at law, including where we are at fault. You may cancel your pass for the services by logging in and going to the “My Profile page and clicking on the “Cancel” button. You may cancel your pass to the services at any time prior to the expiry of your pass period, but you will continue to have access to the services for the duration of your pass period. We do not refund any pass fees paid in case of your cancellation or cancellations that take place after the fourteen-day cooling off period.
5.2. All live video or audio technical issues and technical issues relating to accessing content and refund requests for a certain event must be emailed to gogosport.live@gmail.com during the event in question. Furthermore, refunds will only be offered if you have proved to use our troubleshooting advice and support. If you do not take the time to troubleshoot or ignore emails and only request a refund without trying to fix the issue with our support team no refund will be issued.
6. Disclaimers and Liability
6.1. Neither we, GoGoSport nor any of our staff or other representatives will be responsible or liable to you for any loss, damage, or inability to access and/or use GoGoSport which:
6.1.1. is due to any use you make of GoGoSport, other than that we permit under this contract;
6.1.2. is due to events outside our reasonable control. For example (and amongst other things) fire, floods, severe weather, terrorist activity or civil disruption;
6.1.3. is due to incompatibility of your devices or systems with the compatibility and technical requirements we have informed you of (see Section 2 above);
6.1.4. is caused by viruses or other harmful data not caused by or attributable to an error or problem with GoGoSport;
6.1.5. is caused by your failure to follow any reasonable, clear and easy to follow instructions we have made known to you relating to your use of GoGoSport
6.1.6. Concerns loss or damage:
6.1.6.1. which is not a foreseeable result of our breach of these Terms (though we will be responsible for loss or damage which is foreseeable). Loss of damage is foreseeable if either it is obvious that it will happen or if, at the time we enter this contract, both you and we knew it might happen; or
6.1.6.2. relating to any business, including (amongst other things) loss of profits, loss of business, loss of opportunity and/or business interruption. GoGoSport is made available for private and domestic purposes only.
6.2. We do not limit or exclude our liability for death or personal injury resulting from our negligence; fraud; or for breach of your mandatory legal rights. You should seek your own legal advice in relation to any such rights at law.
7. Suspension and Termination
7.1. We may suspend or terminate your access to all or part of GoGoSport at any time if:
7.1.1. (in the case of suspension only) you do not make payment to us when it is due;
7.1.2. (in the case of termination) you do not make payment to us when it is due (or such payment has failed or been refused by your payment service provider), and still fail to do so within 5 days after having had a reminder by email that it is due;
7.1.3. we are unable to verify or authenticate any information you have provided to us, where we reasonably need to do so (or information you have provided is incomplete) and you do not, within a reasonable time of us asking for it, provide us with the required information that is necessary for us to start or continue making all or part of GoGoSport available to you;
7.1.4. you commit a serious breach of this contract, or commit a less serious breach which can be fixed and you have failed to fix it within 20 days of us notifying and requiring you to do so; or
7.1.5. your use of GoGoSport is reasonably considered abusive, excessive, or against the interests of other subscribers or persons,
7.1.6. You are suspected to be using a VPN to access the platform and in each case no refund will be provided.
7.2. In addition, we may close GoGoSport on service of not less than 30 days’ notice. If this occurs part way through your pass, you will receive a pro-rata refund of any Fees you have already paid relating to the period of your current Pass Period remaining as at the date of termination.
7.3. Subscribers who are found to be using the service for anything other than personal use will have their access revoked and will be permanently banned with no refund.
8. Maintenance
From time to time, GoGoSport may be taken down and your access to all or part of it suspended in order for upgrades or improvements to be made or maintenance to be carried out as necessary for the provision of GoGoSport. We shall give as much notice as is reasonable in the circumstances and shall endeavor to ensure that such works are carried out as expeditiously as possible in the circumstances, at times which minimise inconvenience to you. This may not be possible in cases of emergency to rectify significant faults, prevent further risk to you, other users or GoGoSport technology.
9. General
9.1. Any notices we send will be sent to the email address you supply during the registration process. We ask that any notices you send to us are sent by email to gogosport.live@gmail.com. Notices will be deemed to have been delivered at the time and date of sending of the email, which time and date are specified in the email.
9.2. If we fail or delay to exercise or enforce any right we have under these Terms, such failure or delay will not be deemed to be a waiver of that right nor will it prevent us from exercising or enforcing that right on a later occasion.
9.3. This agreement is between you, the customer, and us, GoGoSport and our suppliers. No-one else will have any rights to enforce its terms.
9.4. We may transfer our rights and obligations under this agreement to another organisation. We will always let you know if this happens and will ensure that the transfer does not affect your rights under this contract. Please note you need our consent to transfer your rights and obligations under this contract to anyone else.
9.5. This contract shall be governed by, and interpreted exclusively in accordance with, Polish law. Any dispute arising under this contract shall be subject to the exclusive jurisdiction of the Polish courts.
9.6. In addition, please note that disputes may also be submitted for online resolution to the European Commission Online Dispute Resolution platform.
10. Complaints
10.1. If you have any questions or complaints about GoGoSport, please contact us at gogosport.live@gmail.com
10.2. We will endeavor to respond to any complaint within 5-7 working days of receipt of such communication. If it is not possible to provide a full response to the issue raised within that time, an acknowledgement will be sent and a detailed reply will follow within 14 working days of receipt of the original communication.
10.3. We will attempt to resolve all justifiable complaints within 28 working days. If, however, this cannot be done, we will keep you updated on the progress of the complaint.
10.4. If you are having technical issues and require a refund please ensure that you have notified us of a problem to gogosport.live@gmail.com during the event with details of the problem, screen-shots and information about the devices and browsers you are using. If we are notified during the event, we can make attempts to investigate and rectify the problem, issues reported after the event will not qualify for a refund. See Section 6.2. for more information.
10.5. If you are unable to view the event because you are using a VPN, you will not be eligible for a refund as this is clearly stated as a condition of use at the point of purchase. See Section 8.1.6. for more information.